“Resident Service Terminal” Showcased @ 2018 City of Excellence Awards

July 4, 2018

Congratulations to the Corcoran Police Department (Hennepin County, MN) for its submission – 2018 City of Excellence Awards.  The Police Department showcased its Resident Service Terminal which was installed to increase efficiency and improve customer experience. 

 

Residents can complete a variety of permits and e-forms using a touch screen located in the secure police department lobby.  JOTS Computer Services, Inc. provided the GoCanvas application and assisted in design work for a variety e-forms (apps).

 

 

Director of Public Safety, Matt Gottschalk wrote in the application, “This system has allowed the police department to transition to a nearly completely paperless lobby service, improved internal work flow, significant amounts of paper savings, as well as providing digital access to a multitude of other city resources all at our residents’ fingertips. The City has received very positive reviews from residents.”

 

Read the entire 2018 City of Excellence Awards application here.

 

 

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